Who provides the portal
Your building’s management gives you this portal. It runs on EstateFlow, a service of BAYH Solutions Ltd. Your tenancy agreement is with your landlord or building management, not with BAYH; these terms cover only your use of the portal.
Your account
The account is for you alone. Keep your password private, and tell your building’s management if you think someone else has used it.
What the portal shows
Balances, receipts and due dates come from the records your building’s management keeps. If something looks wrong, contact them — they can check and correct it. A receipt in the portal is a copy of the one your building issued.
Reporting a payment
When you report a payment, the information and the receipt photo you upload must be true and your own. A report is not a receipt: your building confirms the payment once it has checked it, and you get a receipt then. Uploading a false receipt may be reported to the authorities.
Your details and photos
The details and photos you add are used by your building’s management as described in our Privacy Policy, which explains how long they are kept. You can download a copy of your data, or ask for your account and data to be deleted, under My Apartment › Your data and privacy in the portal.
Fair use
Do not try to see another apartment’s information, interfere with the portal, or use it to send abusive messages.
Ending access
Your access ends when your tenancy ends or when your building stops using EstateFlow. Your receipts remain with your building’s management, and you can ask them for copies.
Changes
If these terms change, you will be asked to accept the new version when you next sign in.
Questions
About your account or balance: your building’s management. About your data: privacy@bayhsolutions.com.